Frequently Asked Questions (FAQ)

Shipping & Delivery

Q: How much does shipping cost?

A: We offer Free Standard Shipping ($0.00) on all orders within the United States, with no minimum purchase required.

Q: Where do you ship to?

A: We currently ship exclusively to addresses within the United States.

Q: How long will it take to get my order?

A: Total delivery time is typically 4 to 7 business days. This includes:

• Handling Time: 1–2 business days (Monday–Friday)

• Transit Time: 3–5 business days

Q: How can I track my package?

A: Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and carrier details.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return window from the date of delivery. Items must be unused, unwashed, in their original condition, and sent back with all original tags attached.

Q: How do I initiate a return?

A: Please email our support team at support@thebobony.store with your order number and the reason for the return. We will reply with a Return Authorization and instructions on where to send your package.

Q: Who pays for return shipping?

A:

• Customer Remorse / Size Change: The customer is responsible for return shipping costs.

• Damaged or Incorrect Items: Bobony will cover all shipping fees to make it right at zero extra cost to you.

Q: When will I receive my refund?

A: Once your return is received and inspected, approved refunds are processed back to your original payment method within 5–7 business days.

Orders & Payments

Q: What payment methods do you accept?

A: We accept all major credit cards and secure payment options, including PayPal Checkout.

Q: Can I change or cancel my order after it’s placed?

A: Since we process orders quickly within 1–2 business days, please email support@thebobony.store as soon as possible if you need to make changes. Once an order has shipped, it cannot be canceled and must be returned per our return policy.

Contact & Support

Q: How do I reach customer support?

A: We are here to help!

• Email: support@thebobony.store

• Live Chat: Available via the chat icon on our store.

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

• Response Time: We aim to respond to all inquiries within 24–48 business hours.